![]() It enables you to locally or remotely access your IP cameras and NVRs on Mac computers. Please hard reset the camera and if still the same, then please contact Reolink support team for your warranty. Reolink Client is an easy-to-use security camera system surveillance software. Solution: If you can't see live stream image on all devices such as the mobile app, iPad, client and web browser, and the Bitrate under the Performance page is 0Kbps( reference for IP cameras, the battery camera doesn't have such setting), then it should be the hardware defect of the camera. If you tried above and still the same issue, please contact the Reolink support team for further help. Please update the client to the latest version.Please update your PC's Graphics card to the new version.Please switch the display window to a multi-window display instead of the default window, and also click the turn to page button on the client.Please run your Reolink PC client as administrator.Id also suggest submitting a ticket with Reolink support and tell them you were able to add it via the old v3 client on the same computer, but cant with v8.8.5. Maybe someone here that uses a Mac and has had the same issue will chime in. Please follow the below steps to fix this issue. I dont use a Mac, but Ive never had this problem with the PC client. Solution: If you can see the live stream on your mobile phone app or iPad or web browser properly, but can't see the live stream on the Windows PC client, then the problem is the Reolink Client. Description of the phenomenon: The login status is success or online, and you can go to the device setting page to check all the settings of the camera but there is no live stream image show up on the screen.
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